Dr. Dog Cat and Dog Health Care and Pet Supplies
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Dr. Dog Policies is dedicated to excellence in pet health care. We strive to offer the best pet care products and pet supplies available. We feature natural and eco-friendly supplies in the belief that they are the most responsible products available.

Privacy and Security:

All online orders are encrypted and secure. All personal information received via newsletter sign-ups, orders, surveys, and email correspondences are confidential. No data is sold or distributed. will do its best to protect all information such as email address, physical address and phone numbers. Click Here for more Security Information.

Shipping Policy:

Typically orders placed on a weekday will be shipped within 24 hrs. Orders placed on the weekend or after 4:30 on Friday will typically be shipped on Monday.

Most standard delivery orders are shipped UPS Ground. Please allow up to 14 business days for delivery.

If you selected overnight delivery, your should receive your shipment within 24 hours of leaving our warehouse, which is 48 hours from order placement.

If you selected UPS 2nd day Select, you should receive your shipment within 48 hours of leaving our warehouse, which is 72 hours from order placement.

If you selected UPS 3nd day Select, you should receive your shipment within 72 hours of leaving our warehouse, which is 96 hours from order placement.

If you purchased an item with free shipping, it will be sent directly from the manufacturer and may take up to 2 weeks to arrive. Free shipping only applies to orders placed in the continental United States.

If you purchased an oversized item you will be notified of the shipping charge in 1-2 business days.

If placing an order from Cananda please call it in to: 1-800-PETS-NOW

Backorder Policy:

If you have placed an order for an item that is backordered, we will notify you of the expected delivery date.

Return Policy:

Dr. Dog stands behind its pet supplies. If you are not satisfied with any product we sell for any reason, you can return it within 60 days for a full product refund. Just call us at 1-800-PETS-NOW or email for details and return information.

Payment Options:

We accept Visa, MasterCard, Discover and American Express. We also accept checks and money orders mailed to our office address:

Dr. Dog - BioChemics
99 Rosewood Drive #260
Danvers, MA 01923

Ordering Options

Place an order online.
Fax us your order at 1-978-750-0085.
Call in your order to 1-800-PETS-NOW.
Mail your order to the address listed above.


If you have questions about our web site, our products, or our policies please email us at



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